FAQ

Frequently Asked Questions

  1. What do I do if my labels didn't print?
  2. How can I print more labels?
  3. How do I reschedule or cancel a FedEx pick up?
  4. Can I submit the return without scheduling a pick up?
  5. What happens if I have submitted my return but find an additional product that needs to be entered?
  6. Do I have to count every pill?
  7. What are the DEA 222 Form record keeping requirements?

eChecks & Direct Deposit

  1. Can I really just print a check?
  2. Is this check secure?
  3. Can my bank process this check?
  4. Is it okay that the back of the check is blank?
  5. Is there a cost to print a check?
  6. Does this check expire?
  7. Does the check link expire once printed?
  8. What email address will my checks come from?
  9. What are Deposit Services?
  10. Are Deposit Services available for all checks?
  11. How will I know if a Deposit Service is available?
  12. When will my funds be available?
  13. What does guaranteed funds mean?
  14. Is there a cost to deposit my funds from RXRD?

  1. Q. What do I do if my labels didn't print?
    A. 1) Verify that printers are connected and powered on.
    2) If the labels still won't print, save the file to your computer and print from the saved file.
    3) If this is unsuccessful, please call your Account Manager at 866-388-7973.
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  2. Q. How can I print more labels?
    A. 1) Create a new return.
    2) Submit the return.
    3) Print as many labels as you need.
    * Please do not make copies of FedEx shipping labels.
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  3. Q. How do I reschedule or cancel a FedEx pick up?
    A. Call FedEx at 800-463-3339 or call your Account Manager at 866-388-7973.

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  4. Q. Can I submit the return without scheduling a pick up?
    A. No. The system requires the scheduling of a pick-up.
    * Call FedEx at 800-463-3339 to cancel or call your Account Manager at 866-388-7973.
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  5. Q. What happens if I have submitted my return but find an additional product that needs to be entered?
    A. Non-Control Drugs - Add it to the box and send it with your non-control return.
    Control III-V's - Inventory is required. Create a new return. Add the item. Print inventory, place in green bag with other CIII-V's.
    Control II's - Inventory is required. Create a new return. Add the item. Wait for 222 form to arrive.
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  6. Q. Do I have to count every pill?
    A. Non-Control Drugs - If required by state law, you must inventory all products, control and non-control.
    Control Drugs - All states are required to inventory their control II-V drugs.
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  7. Q. What are the DEA 222 Form record keeping requirements?
    A. As a "Non-Arcos Reporter", a pharmacy is required email a copy of each executed form to DEA.Orderforms@usdoj.gov and to keep a copy of each executed form and all copies of unaccepted or defective forms and any attached statements or other related documents for a period of two years.
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  1. Q. Can I really just print a check?
    A. Yes. Just like you can print a boarding pass or a concert ticket, you can print a check.

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  2. Q. Is this check secure?
    A. Yes. This check uses best-in-class digital security. No special inks or paper are required.

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  3. Q. Can my bank process this check?
    A. Yes. Every bank has the necessary equipment to process this check. There are directions on the check that bankers can reference.

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  4. Q. Is it okay that the back of the check is blank?
    A. Yes. Just endorse the back like a normal check.

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  5. Q. Is there a cost to print a check?
    A. No. There is no cost.

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  6. Q. Does this check expire?
    A. Yes. If you haven’t printed the check it will expire at 90 days.

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  7. Q. Does the check link expire once printed?
    A. Yes. If you printed the check as a guest the link will expire after 10 minutes. If you create an account with Deluxe the printed check will not expire and you will always have access to these in the lockbox.

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  8. Q. What email address will my checks come from?
    A. You will receive check email from Deluxe, app@echecks.com. Add this address to your email safe senders list, address book or contact list to ensure delivery to your inbox.

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  9. Q. What are Deposit Services?
    A. Deposit Services allow you to receive the funds from a check electronically via a bank account. It is an alternative to printing the check for deposit.

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  10. Q. Are Deposit Services available for all checks?
    A. Deposit Services are available for most checks, however, there are some instances where one or all may not be available. For example, each service has a maximum check amount limit.

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  11. Q. How will I know if a Deposit Service is available?
    A. After creating your account and/or logging in to retrieve your check, the Deposit Services that are available will be offered to you.

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  12. Q. When will my funds be available?
    A. It depends on the Deposit Service you select. In general, the timing ranges from 1 to 4 business days. Each Deposit Service available will indicate the timing you should expect to receive the funds when the service is initially presented.

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  13. Q. What does guaranteed funds mean?
    A. Once you submit the item and the funds enter your account, they are yours to keep.

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  14. Q. Is there a cost to deposit my funds from RXRD?
    A. No. There is no cost.

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